Shipping policy
**Shipping Policy:**
Thank you for choosing Saints Rebel! We strive to provide you with a seamless and enjoyable shopping experience. Please review our shipping policy to understand the terms and conditions associated with your purchase.
**1. Processing Time:**
- All orders, including standard and expedited shipping, undergo a processing period. This time frame is typically 1-5 business days from the date of order placement. Please note that processing time may vary based on the nature of the product. (For items that are MADE TO ORDER or custom items take ultimately 1-3 weeks to process then 1-3 days to ship.)
**2. Shipping Methods:**
- We offer various shipping options, including standard and expedited services. Shipping costs and estimated delivery times will be provided at the checkout. Once your order has been dispatched, you will receive a confirmation email with tracking information.
**3. Made-to-Order and Custom Orders:**
- Products labeled as "Made-to-Order" or "Custom" are specially crafted based on your specifications. Due to the unique nature of these items, they are not eligible for return or refund. We highly encourage you to double-check and confirm all customization details before placing your order.
**4. Shipping Delays:**
- While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, customs issues, or other external factors may cause shipping delays. We appreciate your understanding in such situations.
**5. Address Verification:**
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If you need to make changes to your shipping address, please contact our customer support team promptly.
**6. Tracking Information:**
- Once your order has been shipped, you will receive an email containing the tracking information. This allows you to monitor the progress of your package and estimate its delivery date.
**7. International Shipping:**
- For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the customer, and Saints Rebel is not liable for any additional fees incurred during the customs process.
**8. Lost or Stolen Packages:**
- Saints Rebel is not responsible for lost or stolen packages once they have been marked as delivered by the courier. Please ensure that someone is available to receive the package at the provided address.
By placing an order with Saints Rebel, you acknowledge and agree to the terms outlined in this shipping policy. If you have any questions or concerns, please contact our customer support team at [saintsrebelclothing@gmail.com].
Thank you for choosing Saints Rebel! We appreciate your business.